Privacy Policy

Information We Collect

When you interact with New Ground Australia, we may collect the following information:

• • Email address
• • Name
• • Membership status
• • Purchase details and order history

This information is collected when you subscribe to our newsletter, become a member, make a purchase, or contact us directly.

How We Use Your Information

We use the information you provide for the following purposes:

• • To send you communications about New Ground Australia, including newsletters and updates
• • To manage your membership and provide access to exclusive content
• • To fulfil orders and process purchases through our store
• • To respond to your enquiries and provide customer support

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Third-Party Services

We use the following third-party services to operate New Ground Australia. Each service has its own privacy policy:

Shopify

We use Shopify to process payments and manage memberships. When you make a purchase or subscribe to membership, your payment information is processed securely through Shopify. Shopify's privacy policy applies to payment transactions.

Printful

We use Printful to fulfil merchandise orders. When you purchase products, your shipping information is shared with Printful to complete your order. Printful's privacy policy applies to order fulfilment.

Substack

We use Substack to send email newsletters and provide access to exclusive articles for members. Your email address and subscription preferences are managed through Substack. Substack's privacy policy applies to email communications.

Discord

We use Discord to host our private member community. When you join as a member, you'll receive an invitation to our Discord server. Discord's privacy policy applies to community participation.

Australian Privacy Principles

New Ground Australia is committed to complying with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth). We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

You have the right to access, correct, or request deletion of your personal information at any time. If you wish to exercise these rights, please contact us using the details below.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or this privacy policy, please contact us:

Email: newgroundaus@gmail.com

We will respond to your enquiry as soon as possible.